Job Details

Job Summary

As a Machine Monitoring Specialist, you will be the frontline expert in leveraging John Deere Connected Support™ tools to proactively monitor, diagnose, and support customer machines. Your role ensures maximum uptime, improved productivity, and enhanced customer satisfaction by identifying issues before they become problems.

Essential Functions

• Remote Monitoring & Diagnostics
• Use Service Center telematics to monitor machine health and performance
• Analyze diagnostic trouble codes and performance data from connected machines
• Utilize Service ADVISOR™ Remote to perform remote diagnostics and software updates
• Expert Alerts & Preventative Action
• Respond to Expert Alerts generated by John Deere's central Machine Health Monitoring Center
• Coordinate with service technicians to ensure timely and accurate repairs
• Ensure the correct parts and tools are dispatched to minimize downtime
• Customer Communication & Support
• Notify customers of potential issues and recommended actions
• Provide insights into machine usage, maintenance schedules, and performance trends
• Educate customers on Connected Support benefits and usage
• Collaboration & Reporting
• Work closely with dealership service teams and John Deere's central monitoring center
• Document machine issues, resolutions, and customer interactions
• Contribute to continuous improvement by identifying recurring issues and suggesting solutions

Qualifications

• Experience with heavy equipment diagnostics or telematics systems
• Familiarity with John Deere equipment and software tools (JDLink™, Service ADVISOR™)
• Strong analytical skills and attention to detail
• Excellent communication and customer service skills
• Proficiency in Microsoft suite (Excel, Word, Outlook, PowerPoint, and Access), CDK or equivalent (dealer business system), ADP, Handel (CRM), and TargIt (business intelligence system)
• High School Diploma or GED
• Post-secondary education is a plus

Preferred Skills

• At least JDU Level 3 Tech Certification
• Experience with fleet management or machine health prognostics
• Ability to interpret machine data and translate it into actionable insights

Typical Physical Activity and Environmental Conditions

A major portion of every day will be spent outdoors walking, stooping and bending, climbing on and off machines. Ability to lift up to 50 lbs. Proper PPE is required for all training

The Machine Specialist must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer