Job Details

Maintain accurate documentation of customer interactions using Microsoft Word, Excel, and Outlook. Support customer retention efforts by creating positive experiences that reflect Landrys commitment to hospitality and service excellence Handle inbound and outbound calls, ensuring every interaction is helpful, positive, and solution-focused Listen carefully to customer concerns and clearly communicate details to the appropriate departments or leadership for follow-up and resolution Deliver exceptional customer service by responding to customer inquiries, concerns, and feedback in a timely and courteous manner Qualifications Strong communication skills and a professional phone presence Ability to type quickly and accurately while navigating multiple systems Organized, detail-oriented, and able to manage multiple tasks effectively Comfortable using Microsoft Word, Excel, and Outlook At least one year of customer service experience (call center or hospitality experience is a plus but not ...Relations, Representative, Customer Service, Hospitality, Microsoft, Customer, Restaurant, Retail