Job Details

Customer Service Manager

Creative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role. Be creative - surprise us! Please send your presentation to briana.nunez@roomigroup.com as part of your application.

We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and business development to help grow our brand and drive new opportunities.

Key Responsibilities:

• Develop and execute marketing strategies to promote our construction services and enhance brand visibility.
• Manage client communications, responding promptly and professionally to inquiries, quotes, and follow-ups.
• Create and maintain marketing materials such as presentations, social media content, newsletters, and proposals.
• Conduct market research to identify new business opportunities and stay ahead of industry trends.
• Collaborate closely with company leadership to align marketing and customer outreach with business goals.
• Use CRM and digital marketing tools to track leads, customer interactions, and campaign effectiveness.
• Represent the company at trade shows, community events, and client meetings as needed.
• Provide creative ideas and initiatives to help grow the business and improve customer experience.

Requirements:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Minimum 3 years of experience in marketing, business development, or customer-facing roles.
• Strong skills in digital marketing, content creation, and client communication.
• Self-motivated with the ability to work independently and manage multiple responsibilities.
• Excellent interpersonal, organizational, and communication skills.
• Experience with CRM platforms and marketing tools is preferred.
• Creative mindset with a proactive approach to problem-solving and business growth.

Benefits:

• Comprehensive health insurance package
• Retirement savings plan
• Paid vacation and sick leave
• Professional development opportunities
• Collaborative and supportive work environment