Job Details

Quality Assurance Manager

Key Responsibilities

• Operational Service and Product Quality Monitoring
• Analytical Approach
• Development and Maintenance of Brand Standards, SOPs, and Job Aids
• Internal Quality Assurance Audits: In-Person Audit Processes and Checklists
• Advising on Corrective Actions and Continuous Improvement
• Training, Coaching, and Mentorship for Local Operators and Staff
• Health, Safety, Food Safety, and Regulatory Compliance
• Stakeholder Communication and Escalation Protocols
• Tools, Technology, and QA Software for Hospitality Audits
• KPIs, Metrics, and Reporting for QA in Hospitality

Skills and Competencies

• Analytical Skills
• Attention to Detail
• Communication
• Leadership
• Project Management
• Technical Proficiency
• Problem-Solving
• Regulatory Acumen

Education and/or Experience

• A bachelor's degree is preferred but not required. Degrees in Hospitality Management, Business Administration, Communications are preferred but other degrees will be considered.
• Minimum of 10 years of progressive experience in hospitality operations, with at least 5 of those years in a management or quality assurance/auditing role.
• Minimum of 15 years of progressive experience in general industry operations, with at least 10 of those years in a management or quality assurance/auditing role.
• Experience in remote workforce lodging or multi-site operations is not required but is strongly preferred.
• Demonstrated expertise in developing & implementing SOPs, conducting audits, and corrective actions.
• Proven track record in training, coaching, and mentoring diverse teams across multiple locations.
• Proficient with Microsoft Office applications, computer required: Intermediate Word & Outlook, Required: Beginner Excel (formulas, merging, sorting, sub-totals), Required: Intermediate PowerPoint.
• Excellent verbal and written English.
• Confidentiality and professionalism are expected at all levels.
• Licenses: Valid driver's license; ability to travel locally for outreach and.

Certifications

• Certified Quality Auditor (CQA), Certified Hospitality Supervisor (CHS), or similar
• Food Safety certifications (e.g., ServSafe, HACCP, ISO 22000)
• OSHA/HSE safety certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.