Job Details

Foster a collaborative team environment to achieve organizational goals and effectively resolve issues. Demonstrate and uphold Visual Comfort Company values in all professional interactions and decisions. Exhibit reliability, punctuality, and commitment to scheduled work hours, maintaining a consistent presence to support team communication and collaboration. Lead and manage the Product Support Representatives (PS - Rs) and oversee the overall product support function for Visual Comfort Group Direct Ensure timely, accurate, and effective responses to technical inquiries via phone and email, including escalated issues and interdepartmental follow-ups. Manage staff schedules including lunch, breaks, time off, and coverage to minimize workflow disruptions. Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans when necessary. Monitor customer interactions and conduct regular reporting to identify improvement opportunities and implement ch...Support, Supervisor, Customer Experience, Product, Customer Service, Technology, Staffing