Job Details

Overview Amaze Health delivers concierge-style virtual care that feels like having a trusted "doctor friend" on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time.We are seeking a detail-oriented and service-driven Bilingual (Spanish/English) Account Manager to build strong, trusted relationships with clients and ensure long-term satisfaction and success. This role is highly focused on client engagement, onboarding, communication, and ongoing support, serving as the primary point of contact throughout the client lifecycle.The ideal candidate enjoys customer service, takes pride in getting the details right, and brings working knowledge of employee benefits, healthcare, or related industries to help clients navigate services confidently and effectively.This is a remote position and requires strong assessment skills and the ability to collaborate closely with care teams. This position requires 50-75% travel, monthly.Responsibilities Serve as the primary point of contact for assigned client accountsBuild strong, long-term relationships by understanding client goals, benefits structure, and service expectationsLead client onboarding, implementation, and ongoing engagement effortsMaintain regular, proactive communication to ensure clients feel supported and informedClient Success & Support Support clients with questions related to benefits, healthcare services, or plan offeringsGuide clients through processes, timelines, and best practices to ensure successful adoptionRespond promptly and professionally to client inquiries, requests, and concernsIdentify potential issues early and coordinate with internal teams to resolve themAttention to Detail & Execution Accurately manage client information, benefits details, documentation, and timelinesEnsure client communications, materials, and follow-ups are complete, accurate, and polishedMaintain detailed and up-to-date client records in internal systemsCoordinate cross-functionally to ensure commitments are met on time and to standardRequirements 2+ years of experience in account management, customer success, client services, or customer supportBilingual - English and SpanishStrong passion for customer service and client experiencePreferred experience or knowledge in employee benefits, healthcare, insurance, wellness programs, or related fieldsExceptional attention to detail with the ability to manage multiple accounts and prioritiesExcellent written and verbal communication skillsHighly organized with strong follow-through and time management abilitiesComfortable working in a fast-paced, client-facing environmentProficiency with CRM systems and standard business toolsAbility to collaborate cross-functionally and adapt to evolving client needsBenefits Amaze Health offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, paid holidays, and a 401(k) retirement plan.This position is remote but requires applicants to live in either Houston or Northern Florida. Applicants must live within a reasonable driving distance to a major airport.The pay for this position is $60,000 to $90,000 annually.#J-18808-Ljbffr