Job Details

Medical Assistant/Client Service Specialist

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values: HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve community's health and well-being.

• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

This is a grant-funded position.

Position Overview:

The Medical Assistant (MA)/Client Service Specialist (CSS) delivers safe and compassionate care as a vital member of the healthcare team, providing patient-centered care and ensuring patient safety. This role serves patients seeking services from the Clinical Health Services (CHS) Program, working with the clinical team to create and maintain efficient, patient-centered daily clinic operations while providing comprehensive care to all Harris County Public Health patients. The role operates and adheres to the federal, state, and local laws and regulations, as well as the policies, procedures, and guidelines of Harris County Public Health (HCPH). This position will service Harris County communities by providing great comprehensive care to patient on a Medical Mobile Unit.

Duties & Responsibilities:

• Assists with patient appointments by performing Vaccination, Phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing, vital signs, & gathering patient histories.
• Perform clinic front office duties; scheduling, answering phone, and checking patients in/out as needed.
• Prepares and labels all patient specimens for transport to appropriate laboratories.
• Provides in-room support for all clinical staff during the clinic visits as needed, including assisting the provider during procedures.
• Maintains laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection control policies, and complete monthly inventory.
• Assists in performing data entry and electronic data processing by using the HCPH electronic medical record system (Epic), Microsoft Excel, and any other related programs/sites.
• Support the coordination of scheduling patients to receive services from Multidisciplinary team members.
• Interviews client to collect required information for eligibility determination, using grant and payor guidelines.

Harris County is an Equal Opportunity Employer

Position Type and Typical Hours of Work:

• This is a Full-Time | Grant-Funded position.
• Days and hours of work are typically Monday through Friday from 8:00 am to 5:00 pm.
• Must be willing to flex work hours when required, including weekends.
• Able to travel within Harris County as needed.

Work Location:

• This job operates in a medical mobile unit clinic environment, community setting, and occasionally in a medical clinic. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• This role requires the ability to lift, carry, push, pull up to twenty (20) pounds and bending & standing for periods at a time.

Employment is contingent upon passing a background check. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.