Job Details

Outlets Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!

Outlets Overseen

• Restaurant Full-service dining, daily specials, and guest meal experiences
• Gift Shop/Coffee Shop Retail outlet management, inventory, and merchandising
• M Club Lounge Elite guest lounge service, amenity delivery, and loyalty engagement
• In-Room Dining (IRD) Timely, accurate, and upscale in-room food & beverage delivery

Essential Functions & Responsibilities

Operations & Scheduling

• Plan and manage work schedules across all outlets (AM, PM, and Mid Shifts) to align with hotel occupancy, demand forecasts, and budget targets
• Conduct daily stand-up meetings and pre-shift briefings to communicate critical information including covers, VIP arrivals, menu changes, and service priorities
• Monitor all outlet areas throughout each shift; take immediate corrective action to uphold service, cleanliness, and presentation standards
• Participate in the Manager on Duty (MOD) coverage program as assigned
• Ensure compliance with all hotel policies, local, state, and federal regulations, including sanitation and food safety standards

Inventory, Ordering & Cost Control

• Conduct regular inventory counts across all outlets and maintain accurate par stock levels
• Prepare and submit purchase requisitions for food, beverage, liquor, supplies, and gift shop merchandise
• Monitor and manage outlet budgets; implement cost-saving measures to achieve labor and cost-of-goods targets
• Process and communicate invoices, purchase orders, and closing reports to Finance/Accounting in a timely and accurate manner
• Evaluate cost effectiveness across all operational aspects and develop profit enhancement strategies

Menu Development & Beverage Program

• Collaborate in the development and rollout of creative, seasonal, and market-driven menus across all outlets
• Lead the creation of beverage menus including craft cocktails, wine pairings, and specialty offerings
• Design and implement rotating Happy Hour programs and Daily Specials to drive revenue and guest excitement
• Provide ongoing feedback and recommendations on menu items based on guest satisfaction data, sales trends, and team input

Kitchen Communication & Quality Assurance

• Maintain consistent and professional communication with the culinary team regarding food quality, item preparation, presentation standards, and upscale execution
• Verify temperatures, evaluate taste and visual presentation, and ensure consistent product standards are upheld across all outlets
• Participate in daily and weekly menu review with the kitchen team; advocate for guest-driven menu refinements
• Address and resolve food quality issues promptly, documenting outcomes and implementing corrective measures

Guest Experience & Table Touches

• Actively engage with guests throughout all outlets to ensure satisfaction and deliver a personalized, upscale service experience
• Perform consistent table touches during service to gather real-time feedback and resolve concerns before departure
• Investigate and resolve food quality and service complaints with professionalism, empathy, and urgency
• Recommend and implement new guest experience initiatives to keep pace with evolving market expectations and brand standards
• Follow the Marriott Services Requirements

Cross-Departmental Collaboration

• Partner closely with the Front Desk team to coordinate In-Room Dining orders, F&B vouchers, amenity deliveries, group events, and reservation management
• Liaise with Finance/Accounting on invoice processing, purchase order approvals, budget reconciliation, and period-end closing procedures
• Communicate proactively with Sales, Catering, and Event teams on F&B needs for hotel functions and special events
• Promote cross-selling of all hotel outlets and amenities to guests and team members

Team Leadership, Hiring & Employee Relations

• Interview, select, onboard, train, schedule, counsel, and develop outlet team members to maintain a high-performing, guest-centric workforce
• Lead daily stand-up meetings and departmental meetings to align the team and maintain morale and service consistency
• Conduct ongoing coaching, performance evaluations, and progressive discipline in accordance with hotel HR policies
• Champion a positive, inclusive, and culture-forward workplace that prioritizes respect, professionalism, and teamwork
• Enforce uniform and grooming standards that reflect the hotel's upscale brand image

Qualifications & Requirements

Experience

• Minimum 3 years of supervisory or management experience in a full-service hotel or upscale restaurant environment (Required)
• Prior hotel restaurant management experience strongly preferred
• Demonstrated experience overseeing multiple outlets or revenue centers simultaneously
• Proven track record in team leadership, scheduling, inventory management, and cost control

Education

• High School diploma or equivalent required
• Bachelor's degree in Hospitality Management, Business, or related field preferred

Technical Skills

• Proficient in Micros POS system (Required)
• Proficient in Microsoft Excel, Word, Outlook, and PowerPoint
• Experience with hotel Property Management Systems (PMS) preferred
• Ability to accurately manage computer-based systems for ordering, scheduling, and reporting

Licenses & Certifications

• Food Service Sanitation Certification (Required or ability to obtain within 30 days of hire)
• TABC or equivalent alcohol service certification preferred (Required or ability to obtain within 30 days of hire)
• CPR/First Aid Certification preferred

Core Competencies & Cultural Fit

• Guest-First Mindset Demonstrates genuine passion for delivering exceptional, personalized guest experiences
• Positive Culture Champion Fosters an environment of respect, inclusion, motivation, and team pride
• Communication Excellence Communicates clearly and professionally with guests, team members, kitchen, front desk, and leadership
• Attention to Detail Maintains uncompromising standards in service execution, presentation, and cleanliness
• Upscale Brand Ambassador Consistently models and enforces professional uniform and grooming standards befitting a full-service hotel
• Adaptability Thrives in a dynamic, fast-paced hospitality environment; adjusts seamlessly across AM, PM, and Mid shifts
• Accountability Takes ownership of outlet performance metrics, team behavior, and guest satisfaction outcomes

Work Environment & Physical Requirements

• 10-hour shift schedule; flexible availability required across AM, PM, and Mid-Shift rotations