Job Details

About UsROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.Specific Responsibilities Would IncludeSALES GENERATION:* Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals* Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales* Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company* Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales* Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local marketCUSTOMER SERVICE:* Ensure all associates provide the highest level of customer service to achieve World Class Service standards* Ensure staff maintains constant client communication through referring to client books and client database* Resolve all client problems and complaints quickly and effectively* Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.* Empower associates to make decisions in the customer's best interest that also support the Company's philosophyOur Best Fit Candidate Would Have* Is dedicated to meeting the expectations and requirements of internal and external customers* Gets first-hand customer information and uses it for improvements in products and services* Acts with customers in mind; establishes and maintains effective relationships with customers* Be knowledgeable and enthusiastic about fashion* Excellent communication skills* Availability to work weekends and Holidays and report to work on a timely fashion* Ability to support management with supervision of scheduled staff in the store* Hold Store Key* This commission eligible position will receive a generous employee discount at Robert Graham.Robert Graham is an equal opportunity employer#LI-HR1