Job Details

Customer Experience Associate

We are seeking a Customer Experience Associate to support hospital partners by coordinating medical equipment needs and delivering clear, professional customer service in a fast-paced healthcare environment.

Pay & Employment Details: $19/hour to start (temp-to-hire) Automatic increase to $21/hour upon permanent hire Shift differential available for late shifts

Schedule Requirements: Must be available to work in-office This role supports a 24/7 operation Open availability is required, including nights, weekends, and holidays Shifts may rotate and are assigned based on business needs

Responsibilities: Respond to hospital partner requests and inquiries via phone and other channels Enter and manage dispatch information using an internal company portal Coordinate equipment needs with branch locations accurately and timely Assist callers with troubleshooting, portal navigation, or branch communication Maintain professional, calm communication in high-stress situations Build positive relationships with customers and escalate concerns as needed Collaborate with team members to improve service quality Participate in ongoing training and follow established policies

Qualifications: 2+ years of customer service experience Strong communication and multitasking skills Calm, professional demeanor in high-pressure situations Detail-oriented with accurate data entry skills Proficient in Microsoft Office (Outlook, Word, Excel, Teams) Comfortable learning new systems and technology CRM experience preferred

Our Commitment to Fair Hiring: HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions. We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the "Largest Staffing Firms" and "Fastest Growing Staffing Firms," we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact communications@hirequest.com.