Job Details

Job ID#: 37204VP – Customer Success, RCM OutsourcingDirect Hire; up to 350KRemote from TX (highly preferred)ResponsibilitiesOwn executive relationships and act as a trusted advisor on RCM strategyDrive retention, satisfaction, and account growthLead executive business reviews with clear performance insights and value deliveryOversee end-to-end RCM delivery across engagementsEnsure performance against SLAs and core KPIs (AR, denials, cash, productivity, quality)Lead continuous improvement across workflows, staffing, and efficiencyLead and develop Customer Success and Operations leadersBuild a high-accountability, customer-first cultureScale team structure in line with growthDrive adoption of automation, AI, and analyticsPartner cross-functionally to deploy tech-enabled improvementsModernize and digitize RCM processesPartner with Sales to expand accounts and onboard new clientsIdentify and execute cross-sell and upsell opportunitiesSupport solutioning and transitions for new enterprise engagementsQualificationsPreferred expertise in Radiology, Imaging & Diagnostics, and/or Cardiology15+ years in RCM, including large-scale outsourcing leadershipExperience across provider and vendor environments preferredProven success with enterprise or large mid-market clientsStrong command of RCM KPIs and revenue optimization strategiesTrack record of implementing tech-enabled RCM improvementsExecutive presence with strong client management skillsData-driven and operationally rigorousScales teams and drives performanceCollaborative, influential, and strategiOther InfoNew position for expanding services/client baseDegree strongly preferred (MBA/MHA) but not requiredVery high to full ownership3–5 Customer Success / Ops team located in the US3-4 round interviews / virtualFounded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!#J-18808-Ljbffr