Job Details

Job Title: Dock Lead

Department: Donated Goods Retail (DGR)

Reports to: Dock Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Under the leadership of the Dock and General Managers, assist in the day-to-day operations to ensure the efficient and cost-effective operation of the dock and salvage workforce to maximize profitability and increase training opportunities. Provides direction, job training, development, and support of dock and salvage team members concerning the proper and safe handling of goods, leading to increased revenues for GWH mission services funding.

Essential Duties and Responsibilities:
• Ensures alignment and consistency of all aspects of dock and salvage operations to include SOPs, Reference Guides, job descriptions, performance evaluations, observation checklists, production standards, training, Safety Program, and other documents related to DGR systems.
• Assist in the supervision of the daily activities of dock team members to maintain consistent processing of all materials meeting production and safety standards.
• Supervises and assists with the coordination of after-market resale and salvage operations and ensures appropriate operational systems and resources are in place to generate maximum profitability.
• Helps to ensure that the promotion, collection, transportation, production, sales, external/internal distribution of donated products, and related operational and sales activities are properly integrated to achieve maximum profitability and quality customer service.
• Helps to ensure the logistics with vendors for the sale, recycling, and disposal of salvage goods (apparel, shoes, books, etc.); recyclable materials (cardboard, metals, glass, cellular phones, computers, etc.); trash; and hazardous materials; maximizing post-retail revenue opportunities and minimizing disposal costs.
• Assist with coordinating salvage sales and zero waste opportunities toward increased revenue and profitability, and to reduce waste and further GWH green environment initiatives.
• Ensures hazardous materials are handled in accordance with local, state, and federal regulations and GWH policies and procedures.
• Ensures all transportation/baler (forklift and operation of heavy machinery and vehicles) safety policies, regulations, and practices are followed to ensure accident-free driving and processing and minimized insurance costs.
• Ensures safety and image of the truck yard, parking areas, loading dock, and salvage areas are clean, neat, and safe at all times.
• Coordinates loads and maintains accurate inventory control of goods.
• Ensure all trucks and trailers containing salvage goods are manifested and sealed upon receipt.
• Instructs Team Members in the offload and on-load methods and all other procedures to instill a service-conscious attitude and minimize service failures and injuries.
• Ensures that loading and unloading of vehicles are performed utilizing sound safety practices (i.e., lifting, use of equipment, etc.) and accidents are reported in a timely manner to the immediate supervisor and Human Resources.
• Responsible for the scheduling and productive use of the labor force.
• Assist in maintenance and ordering of supplies.
• Assist in ensuring good stewardship of all donations, through proper handling and processing of incoming donations in accordance with GHW policies and procedures.
• Ensure store security safety of GWH Team Members and property according to policies and procedures.
• Assist Management in complying with GWH image and safety practices and procedures.
• Assist in the proper rotation of apparel and hard goods in a timely manner and in accordance with GWH policies and procedures.
• Keep abreast of merchandise knowledge, industry trends, and competitive pricing.
• Assist in developing and training team members. Leads by example and supervises, ensuring team members are able to achieve the goals set forth by GWH.
• Assist with operating the dock and salvage team within budgeted expense-to-revenue ratios.
• Must perform necessary janitorial work.
• Responsible for the Safety Site Inspection and Incident/Accident reports.
• Inspects all equipment to ensure a good company image and a safe working environment.
• Report incidents, vehicle defects, traffic violations, or damage to vehicles before and after route, equipment repairs, and/or maintenance needs to the immediate supervisor in a timely manner.
• Communicate to supervisor work requests (Facility Maintenance and Information Technology Support)
• Provide information needed for WESA Reports to be completed in an accurate and timely manner.
• Other duties as assigned by Management.

Additional Responsibilities:
• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual and have dependable attendance and maintain an appropriate appearance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
• May be asked to attend training sessions and participate in activities outside GWH.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:
• High school diploma or equivalent preferred.
• Experience in warehouse setting preferred.
• Six (6) months of experience in a supervisorial role, or equivalent work experience required.
• Basic computer skills.
• Must be able to read, write, communicate effectively in English, and perform basic mathematical skills.
• Must be able to become forklift certified.
• Proficient in salvage loading techniques, loading styles, tracking, and reporting.
• Effectively use computer applications, including electronic mail, word processing, spreadsheets, GPS, Internet/Intranet, and other applications as determined appropriate by GWH.
• Skill in operation monitoring, watching indicators to make sure a machine is working properly.
• Must be able to work a flexible schedule, including nights and weekends.

Key Performance Indicators:

1. Payroll as a Percent of Revenue (assigned district vs. goal)

2. Budgeted Profit vs Actual Profit (assigned district vs. goal)

3. Retention Rate (measured by annual leadership retention vs. LY, 30-New Hire Date vs. goal, and Annual Retention Rate vs. LY)

4. Active with Zero hours TMs vs Goal (Zero (0) - 28+ days) (Assigned District)

5. Administration - Performance management/Training (Assigned District at <5%)

6. Outlet Swap Completions

7. Equipment Provided to Primary Stores

8. Outgoing Salvage Trailers

9. Lane Rotations (25/day)

10. Donor Value (assigned district vs. budget)

11. Donors Integrity and Growth (assigned district vs. budget)

12. Reporting-, Team Meeting Minutes, Safety, Over/Short (Assigned District)

13. Safety - 95% quarterly safety metric score

Physical Requirements/Work Environment:

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.