Job Details

Operations Manager

This position is responsible for overseeing operations across multiple stores in the Dallas region, recruiting and training store managers, setting regional goals, and ensuring that the stores under their supervision adhere to company and industry regulations.

Key Responsibilities:

• Recruits, trains, and disciplines Assistant District Managers and Store Leads.
• Ensures operational efficiency in each store.
• Ensures that marketing efforts are consistent across each store.
• Sets regional goals such as sales estimates and revenue projections.
• Ensures that the stores under their supervision adhere to company and industry regulations.
• Ensures that all stores meet safety and cleanliness standards.
• Manages a regional budget and ensures that each store operates within the budget.
• Monitors each store's P&L reports.
• Addresses operational problems that arise.
• Liaises between regional branches and company headquarters.
• Ensures that customer service levels are consistent across stores.
• Makes recommendations to senior management.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

• Supervises employees within the Operations department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
• Payroll Systems;
• Microsoft Suite (Word, Excel, PowerPoint, Outlook)
• Human Resource Systems;
• Inventory Software;
• Order Processing Systems.

Skills Required:

• Bachelor's Degree in Business Administration.
• Knowledge of retail operations, human resources, and shrink reduction plans.
• Problem-solving using analytical, creative, and critical-thinking skills.
• Time-management and organizational skills.
• Flexibility to adapt to changes in business operations.
• Negotiating and resolving conflicts with employees and customers.
• Leadership skills to motivate, teach, and encourage coworkers.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Ability to effectively communicate with people at all levels and from various backgrounds.

Competencies:

• Cultivates Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Drives Results - Sets business-related goals. Keeps the team informed and motivated to achieve goals. Keeps a scorecard to monitor goals.
• Situational Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services. Continually works to improve supervisory skills.
• Communicates Effectively - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Customer Focus - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Decision Quality - Combines insights from experience, data, and feedback from others to make sound decisions. Makes difficult decisions even when faced with resistance from others. Demonstrates commitment to upholding Grocery Services' standards and holds the team accountable for their decisions.
• Ensures Accountability - Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands and Work Environment:

• Continually required to stand.
• Continually required to walk.
• Continually required to utilize hand and finger dexterity.
• Continually required to climb, balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.
• Frequent travel across the assigned district and to company meetings is required.