Job Details

🚨 We're Hiring: Client Engagement & Legal Administrative Coordinator

📍 Houston, TX (In-Office)

At Pines Federal, we help federal employees navigate some of the most stressful moments of their careers — from EEO claims to disability and appeals. Our mission is simple: deliver clarity, communication, and results when our clients need it most.

We are looking for someone who thrives on organization, follow-through, and helping people stay on track during complex legal matters.

This is NOT a passive administrative role.

This is a critical position responsible for ensuring that:

• Clients are consistently communicated with

• Documents are collected and tracked without delay

• Cases move forward efficiently through our internal pipeline

💼 What You'll Do

• Conduct proactive client follow-ups (phone + email) so no client feels ignored

• Track and manage outstanding documents, forms, and case requirements

• Maintain accurate and detailed records in our case management system

• Coordinate with attorneys and staff to ensure cases progress on schedule

• Support scheduling, task tracking, and internal accountability

• Monitor deadlines and ensure nothing falls through the cracks

• Serve as a key point of contact for client communication and updates

🎯 What Success Looks Like (Key Outcomes)

• Zero missed client follow-ups

• Clean, up-to-date case files and communication logs

• Faster case progression through the pipeline

• Reduced attorney interruptions from routine client inquiries

• Clients who feel informed, supported, and confident

(We measure performance. If you like clear expectations and accountability, you'll do well here.)

✅ Who You Are

• Highly organized and detail-oriented

• Strong communicator (especially over phone and email)

• Proactive — you don't wait to be told what to do

• Comfortable managing multiple tasks and deadlines

• Tech-comfortable (CRM, case management, Microsoft Office)

• Reliable, professional, and responsive

Bonus if you have:

• Experience in a law firm or professional services environment

• Experience handling client communication or case coordination

💡 Why This Role Matters

At Pines Federal, communication is not an afterthought — it's part of the service we deliver.

Consistent updates and follow-through reduce client stress, improve outcomes, and allow our legal team to focus on high-value work. (Our systems even emphasize proactive client updates to prevent issues and reduce unnecessary calls.)

💰 Compensation & Benefits

• $15–$20/hour (based on experience)

• 401(k), health, dental, vision, life insurance

• Paid time off

• Growth opportunities within a structured, process-driven firm

If you're the type of person who gets satisfaction from keeping everything organized, making sure nothing slips through the cracks, and helping a team operate at a high level — we want to hear from you.

📩 Apply or message us directly