Job Details

Inside Service Manager Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.An Inside Service Manager serves as an entry point into the service side of the equipment rental industry. This role focuses on the maintenance and repair of equipment, parts order handling and inventory management, and customer billing. The position also involves collaborating with the outside sales team to ensure exceptional customer service and support.Key responsibilities include direct involvement in hiring, onboarding, developing, and training technicians to build a skilled, reliable, and service-oriented team. The manager sets performance expectations, provides coaching and feedback, and ensures technicians have the tools, resources, and technical knowledge needed to perform at a high level. In addition, this position plays a critical role in coordinating field operations, managing workflow, and maintaining strong communication with internal partners and customers.Essential Functions Provide detail-oriented support to shop technicians in diagnosing, repairing, and maintaining equipment within the service facility.Coordinate daily shop repair activities, ensuring technicians have the parts, tools, and documentation needed to complete work efficiently.Open, update, and close work orders to ensure accurate tracking and documentation of all in-shop service jobs.Use company systems and tools, including Smart Equip and ERP systems, to document, track, and manage service repairs and parts activity.Manage the receiving, organization, tracking, and relocation of parts to maintain efficient shop operations.Maintain accurate and up-to-date equipment maintenance records and service documentation.Assist the Director of Operations and service leadership with service-related tasks to support overall department efficiency.Monitor technician training progress and help coordinate internal and external training to support skill development and compliance.Ensure adherence to established safety policies and procedures within the shop environment.Provide technical guidance and operational support to technicians to help resolve equipment issues and maintain repair quality.Communicate effectively with technicians, sales, and management teams to support service operations and customer satisfaction.Complete administrative tasks such as logging service activity, creating purchase orders (POs), and ordering parts to support shop operations.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Required Education and Experience High School Diploma2-year technical certificate, 5 years of experience in service management for heavy equipment, or a related college degreePC proficiency required, particularly in Microsoft Office applicationsExtensive equipment (OEM product) and maintenance knowledgeValid Driver's LicenseStrong organizational skillsExcellent customer service skillsAbility to build relationships and motivate peopleMilitary service will be considered in lieu of education/certification experience as applicable.Supervisory Responsibilities YesWork Environment Combination of office, shop, and yard settingsRegular exposure to diesel engines, heavy equipment, and mechanical toolsNoise levels may be high at times; ear protection may be requiredExposure to diesel fumes, lubricants, and other shop-related chemicalsOccasional lifting, bending, and walking throughout the facilityPPE such as safety glasses, steel-toe boots, gloves, and hearing protection may be requiredVariable temperatures depending on season and indoor/outdoor environmentFast-paced, hands-on environment requiring strong leadership and adaptabilityStandard business hours with occasional extended hours or weekend oversightCollaboration with technicians, service advisors, rental staff, and customersTravel Required Occasional driving to different locations for shop walks and inventory checksPhysical Demands Regularly required to sit, stand, walk, and move throughout office, shop, and yard areasMust be able to bend, kneel, or crouch occasionally to inspect equipment or interact with techniciansAbility to lift and carry up to 30 pounds occasionallyFrequent use of hands and fingers for typing, writing, and using office equipmentVisual and auditory ability required to read documents, use computer screens, and communicate in noisy environmentsOccasional exposure to outdoor elements such as heat, cold, wind, and rainMust safely navigate uneven surfaces and areas with heavy machinery or vehicles in operationMay be required to wear PPE when in shop or yard areasOur Benefits & Perks We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team both at work and at home.Core Benefits: Medical, Dental & Vision InsuranceHealth Savings Account (HSA) with company contributions401(k) & Roth retirement plans with company matchingGenerous paid time off and company paid holidaysCompany Paid Wellness, Employee Assistance and Discount ProgramsBoot/PPE Annual AllowanceCareer Development & Company Paid TrainingBenefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role. This position could also include Tool Reimbursement, Safety Bonuses, Profit Sharing, and/or Commission Earning opportunities.Other Duties Please be aware that while this job description outlines the primary duties and responsibilities of the role, it may not include every task or requirement. Responsibilities may change with or without notice based on business needs.Additional Eligibility Requirements At Opifex-Synergy, we prioritize the safety and well-being of our employees. All successful candidates must undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.