Job Details

AAA - - Responsibilities: Deliver exceptional service in a fast-paced contact center by resolving complex inquiries and ensuring policy updates; Retain members through effective problem-solving and accurate documentation of interactions; Identify opportunities to upsell and cross-sell insurance products while maintaining a customer-focused approach; Handle escalated contacts with courtesy and professionalism and collaborate with internal teams; Consistently meet and exceed individual and team performance goals in a high-volume environment