Job Details

A company is looking for a Workforce Real-Time Analyst to join their team.Key ResponsibilitiesConduct real-time analysis of agent occupancy and schedule adherenceAnalyze staffing levels and scheduling gaps to maximize labor efficiencyManage intra-day workforce performance and monitor shrinkage trendsRequired QualificationsExperience with Workforce Management (WFM) in a multi-channel environmentProficient in WFM and scheduling software such as Verint, Aspect, or NiceStrong skills in Microsoft Excel or Google SheetsHighly organized with the ability to manage competing prioritiesAmbitious and consistent, comfortable in diverse situations