Job Details

A company is looking for a Communication Center Representative to serve as the primary point of contact for providers and facilities seeking support with workflows.Key ResponsibilitiesRespond to inbound inquiries regarding cases and prior authorization requestsAssist with documentation intake and ensure accuracy of incoming requestsCollaborate with teams to support timely case resolution and track follow-upsRequired QualificationsHigh school diploma or equivalent required (Associate's or Bachelor's degree preferred)1-3 years of customer service experience, preferably in healthcare or insuranceAbility to manage multiple tasks in a fast-paced environmentComfort working with portals and case management systemsKnowledge of HIPAA and handling of PHI