Job Details

Our client, a Benefit Fund located in West Village, Manhattan is seeking to hire a seeking a Temp-to-Perm Employer Assistance Representative to add to their team. This role is responsible for maintaining accurate records of employer benefit reporting and delinquency statuses through consistent system monitoring. This role provides telephone support to employers and ensures organizational compliance with collective bargaining agreements. This position requires 5 days on-site from 9am-5pm (35 hour week), paying in-line with 43-49K DOE + great benefits when perm. ESSENTIAL JOB FUNCTIONS: Identify and refer non-compliant employers to the District Council for further action. Track employer benefit payments using the I-Remit platform, Benefit Fund Administration systems, and daily deposits records. Regularly audit and update employer statuses, categorizing entities as active, inactive, dormant, and further action. Provide professional phone assistance regarding delinquency resolutions, benefit calculations, and reporting protocols. Analyze Remittance, Shortage, Surety, and Discrepancy delinquency reports while maintaining inter-departmental communication. Facilitate employer adjustment to reported benefits and process refund requests with verified documentation. Issue instructions for online and check-based benefit payments and manage user access by resetting I-Remit/Urban credentials. Assist employers in navigating our digital tools, providing clear instructions for online payments and resolving login issues and report deletions to ensure a smooth experience. Maintain the flow of information between departments and generate thoughtful correspondence regarding employer status updates. ADDITIONAL JOB FUNCTIONS: Maintain accurate ledgers of employers delinquent in benefit contributions and monitor adherence to Collective Bargaining Agreements (CBA) obligations. Perform daily maintenance of employer profiles/statuses within the Benefit Fund Administration system (URBAN). Maintain detailed phone log of conversations with employers Generate complex queries and tracking reports regarding jobsites and employer records as requested. Collaborate with Member Services to resolve participant data discrepancies (Name/SSN) and alert the District Council regarding reporting from inactive/ further action entities. Provide real-time data verification for Business Representatives operating in the field via telephone or in person. EDUCATION & EXPERIENCE: Some college-level coursework is preferred A minimum of two (2) years of dedicated customer service experience is required. Proficient in Microsoft Office Suite (Word, Excel, and Outlook). REQUIRED SKILLS/ABILITIES: Strong oral and written communication skills with the ability to translate benefit information to clear guidance for employers Maintain high-level customer service standards, ensuring professional and confidential interactions. Ability to manage multiple priorities simultaneously, including navigating software, data entry spreadsheets and telephone support. Knowledge of Auditing Systems and Benefit Fund Administration platforms (e.g. URBAN/I-Remit). Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)