Job Details

Customer Service Representative | RemoteA Houston-based moving company is seeking a high-output Customer Service Representative to manage inbound phone sales and own the sales pipeline from first contact through post-move follow-up. This is a full-time remote role offering clear performance standards, measurable incentives, and the opportunity to directly impact company growth.Job Title: Customer Service RepresentativeCompany: Moving CompanyLocation: Remote (Houston-based operation)Salary: $15–$20 per hour (based on experience)Contract Type: Full-TimeHours: 40 hours per weekDBS Requirement: No (U.S. role)About the CompanyThis moving company has built a strong reputation for reliability and customer satisfaction, earning a 4.5-star rating. The team provides professional moving services and add-on solutions such as packing materials and boxes, with a focus on delivering a seamless customer experience.Role OverviewThe Customer Service Representative will answer inbound calls, texts, and emails, actively sell moving services and supplies, and follow up aggressively on missed leads. Success in this role is measured by results—close rates, booked revenue, and customer satisfaction—rather than activity.Key ResponsibilitiesAnswer inbound calls, texts, and emails from prospective customersActively sell and book moving services and add-on productsFollow up on missed calls and unclosed leads with urgencyExplain pricing, services, and policies confidentlyConfirm scheduled moves and follow up post-move to request reviewsHandle customer concerns calmly and professionallyCoordinate with operations to prepare for moves and resolve issuesMaintain accurate CRM records and notesIdentify objections and improve close ratesRequired Skills and ExperienceProven experience in phone sales (minimum 2 years)Demonstrated ability to close and hit measurable conversion targetsStrong sense of urgency and responsivenessSelf-motivated, disciplined, and results-drivenAbility to work remotely with a professional setupOrganized, reliable, and consistent with follow-upProfessional and composed when handling unhappy customersExperience in moving or home-services salesFamiliarity with CRM systems and sales pipeline managementWhat We Offer$15–$20/hour base pay (depending on experience)Performance incentives tied to booked revenue, close rate, and add-on salesClear targets and measurable KPIsOpportunity to earn significantly more through incentivesPathway to sales management rolesRemote flexibility with a Houston-based teamWork-from-home benefitsThe company is committed to fair hiring practices and values diversity, inclusion, and equal opportunity.Not specified. Early applications are encouraged due to high interest in this position.#J-18808-Ljbffr