Job Details

IT Customer Support Technician

Our team is in need of an IT Customer Support Technician. You'll play a critical role on our team by ensuring our technical operations run smoothly. Applicants should be able to maintain high levels of productivity while never compromising on quality support. If you thrive in a fast-paced work environment and love helping people, this could be a great fit for you.

Responsibilities

• Speak to customers to help them resolve any VoIP and network-related issues
• Participate in an on-call schedule including nights and weekends
• Help our staff solve technology-related problems so they can work efficiently
• Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment

Qualifications

• Basic understanding of how to troubleshoot network systems, phone systems, Internet connectivity, and other technological equipment
• High school diploma or G.E.D. required, associate's degree in information technology or computer science is a bonus
• Strong communication skills, organizational skills, and time management skills
• Excellent customer service skills and desire to help the company succeed

Compensation $15 - $18 hourly About OFFICErING

At OFFICErING, we are at the forefront of revolutionizing business communications with cutting-edge (VoIP) and AI solutions for businesses. As a rapidly growing leader in the telecommunications sector, we empower businesses to connect efficiently, reduce costs, and enhance collaboration. Our mission is to deliver seamless, scalable, and reliable communication technologies that drive success for clients. We pride ourselves on a culture of innovation, continuous learning, and a collaborative spirit that fuels our collective achievements. Join us and be part of a team that's shaping the future of business connectivity.