Job Details

Client Service Extraordinaire (CSE) Access Control & Reservations

Houston, Texas, United States

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We're an EOS (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We're thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we're looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we're capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Unquenchable Curiosity
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude
• Finding A Way, despite any obstacles
• Taking Ownership

Position Overview

The Customer Service Extraordinaire (CSE) Access Control & Reservations is responsible for managing and maintaining all resident access systems and amenity reservations within the community. This role ensures a seamless and secure experience for residents by overseeing gate access, amenity entry, and reservation coordination, while delivering exceptional customer service.

Key Responsibilities

• Set up and configure access for new amenities as they are introduced within the community
• Oversee all amenity reservations, including scheduling, confirmations, and conflict resolution
• Ensure accurate and up-to-date access permissions for residents, guests, and vendors
• Monitor system functionality and proactively address access or reservation issues
• Provide timely and professional support to residents regarding access and reservations
• Collaborate with property management and onsite teams to ensure smooth operations across all systems
• Maintain organized records of access credentials and reservation activity
• Program, issue, and manage resident fobs, key cards, and gate access credentials
• Maintain and troubleshoot access control systems for gates, pools, clubhouses, and other amenities

Required Skills and Qualifications

• Experience:
  • 3-5 years of related work experience in a professional setting. Ideally, at least 1 year in property management or hospitality management.
  • High School Diploma or equivalent required; 2 years of college coursework preferred.
• Skills:
  • Strong customer service skills, with experience in conflict resolution and escalation.
  • Experience with access control systems, reservation platforms, or property management software is a plus
  • Strong organizational skills with attention to detail
  • Excellent customer service and communication skills
  • Ability to troubleshoot basic technical issues and adapt to new systems
  • Ability to manage multiple tasks and prioritize in a fast-paced environment

Additional Information

• Work Schedule:
  • Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime as needed.

Compensation and Benefits

• Pay Range: $18-$20 per hour
• Benefits Package:
  • 20 days of PTO annually + 10 paid holidays.
  • Group health insurance (75% employer-paid).
  • Life and AD&D insurance.
  • Additional options for dental, vision, and short-term disability coverage.
  • 401(k) retirement plan.

Why Join Rise AMG?

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.

Ready to take the next step in your career? Apply now to join the Rise AMG team and be part of a company dedicated to excellence in property management.