Job Details

Operations Manager II

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Operations Manager II within PNC's Commercial Lending Operations organization, you will be based in Pittsburgh, PA, Cleveland, OH, Denver, CO, Dallas, TX, Houston, TX, or Kalamazoo, MI. Position Overview: We are seeking an experienced Operations Manager II to directly lead a team of front line employees within the Commercial Lending Operations organization. This role oversees a diverse portfolio of commercial loan transactions, including participant/participations deals, agented facilities, and direct lending deals. The Operations Manager II ensures accurate service, strong team performance, and compliance with loan documentation and operational standards.

Key Responsibilities:

• Manage and develop a team of front line commercial lending operations employees.
• Oversee daily processing, administration, and servicing of a diverse commercial lending portfolio, including:
• Participant/Participation transactions
• Agented/syndicated loans
• Direct deals
• Ensure accuracy and timeliness of loan settlements, cash flows, rate changes, fee processing, and lifecycle servicing activities.
• Interpret and apply loan documentation, credit agreements, amendments, and notices.
• Monitor operational performance metrics and implement process improvements.
• Partners with internal groups such as credit, portfolio management, compliance, and risk to support operational excellence.
• Ensure adherence to internal controls, audit requirements, and regulatory guidelines.
• Resolve complex loan servicing issues and escalations.

Required Qualifications:

• Commercial lending experience, preferably within a large financial institution or commercial loan operations environment.
• ACBS system knowledge and experience (required).
• Proven management and supervisory skills, including coaching, workflow oversight, and performance management.
• Strong understanding of commercial loan structures, loan servicing processes, and operational workflows.
• Excellent analytical, communication, and problem solving skills.
• Proficiency with Microsoft Office and loan servicing platforms.

Preferred Qualifications:

• Experience with syndicated loan administration or agent bank responsibilities.
• Background in process improvement or operational workflow redesign.
• Knowledge of additional loan servicing systems (e.g., LoanIQ, FIS platforms).