Job Details

Director Of Luxury Hotel Operations

Are you a polished, emotionally intelligent leader ready to shape the future of luxury hospitality? Our client in San Antonio is seeking a Director of Luxury Hotel Operations to lead with grace, precision, and purpose. This is a rare opportunity to build a legacy at a Forbes 5-Star-caliber destination where every detail matters and every guest experience is curated to perfection.

As the Director of Luxury Hotel Operations, you will be the heartbeat of the propertya hands-on, highly visible leader who ensures every touchpoint reflects the highest standards of luxury. You will champion a culture of intuitive service, emotional intelligence, and anticipatory hospitality, ensuring that every guest feels seen, known, and valued.

Compensation & Benefits:

• Executive Committee Bonus Plan (up to 30% of annual salary)
• Company-paid short-term and long-term disability
• Medical, dental, and vision insurance
• 401K with employer match
• Partner hotel travel discounts
• Paid Time Off (PTO)
• Complimentary daily meal
• Referral Bonus Incentives
• Team Member Assistance Program

Key Responsibilities:

• Be a visible, engaged leader who connects authentically with guests and team members.
• Nights and weekends are non-negotiable as a key leader of the Exec Team.
• Train and empower staff to deliver personalized, intuitive serviceremembering names, preferences, and special requests.
• Create a workplace where team members feel motivated, valued, and proud to deliver exceptional service.
• Oversee all hotel operations with precision, from financial performance and budgeting to guest satisfaction and brand alignment.
• Ensure every detailfrom turndown service to landscapingreflects the highest standards of polish and quality.
• Recruit and retain emotionally intelligent professionals who embody the spirit of luxury hospitality.
• Personally oversee VIP stays and high-level requests, ensuring every detail is flawlessly executed.
• Uphold and enhance the hotel's reputation as a premier luxury destination through strategic marketing, community engagement, and guest personalization.

Qualifications:

• Minimum of 10 years of hotel experience, including 7 years in a leadership role
• Proven success in a Forbes 5-Star property (required)
• Four-year college degree (preferred)
• Exceptional communication skillspolished, professional, and empathetic
• A sharp eye for detail and a profound understanding of luxury standards
• Ability to lead with emotional intelligence, resolve conflicts gracefully, and inspire excellence
• Financial acumen with the ability to balance cost control and uncompromising quality
• Passion for creating unforgettable guest experiences

Job ID: 174271 #post

Ed Gromacki