Job Details

Wholesale Parts Dispatcher

Core Purpose The dispatcher coordinates and controls the flow of wholesale parts orders from the dealership to body shops, independent repair facilities, fleets, and other wholesale customers. They ensure parts are delivered accurately, efficiently, and on time.

Key Responsibilities

• Order Coordination Review incoming wholesale parts orders, verify availability, and prioritize based on urgency, customer type, and delivery routes.
• Route Planning Assign delivery routes to drivers, optimize stops, and adjust plans based on traffic, weather, or urgent add-on orders.
• Communication Hub Act as the central point between: parts counter staff, wholesale customers, delivery drivers, and inventory/warehouse team.
• Driver Support Provide instructions, handle issues on the road, and ensure drivers have correct paperwork and parts.
• Problem Solving Address missing parts, backorders, incorrect deliveries, or customer complaints quickly and professionally.
• Inventory Awareness Work closely with the parts manager to understand stock levels, incoming shipments, and substitutions.
• Documentation & Systems Use dealership DMS systems (CDK, and automated dispatch system is Elite Extra) to track orders, print invoices, and log deliveries.
• Customer Service Maintain strong relationships with wholesale accounts by ensuring reliability and responsiveness.

Skills That Make a Dispatcher Effective

• Strong multitasking and prioritization
• Clear communication
• Route optimization and basic logistics knowledge
• Familiarity with automotive parts terminology
• Ability to stay calm under pressure
• Problem-solving mindset
• Comfort with dealership management systems
• Good relationship-building with drivers and customers

Qualifications

• Bilingual in Spanish and English
• Very tech savvy to operate the automated dispatch system.
• Valid driver's license with a clean driving record
• Ability to lift 4060 lbs regularly
• Strong communication and customer service skills
• Familiarity with local area routes (preferred)
• Previous dealership or auto parts experience is a plus but not required
• Ability to work in a fast-paced environment and manage multiple tasks

Why This Role Matters Wholesale parts sales are a major revenue stream for Ford dealerships. A skilled dispatcher keeps deliveries smooth, customers happy, and the parts department running efficiently. They're the behind-the-scenes force that keeps repair shops supplied and dealership operations profitable.