Job Details

JOB SUMMARY

Provides advanced technical support for the implementation and maintenance of the Electronic Health Record (EHR) system. The role focuses on supporting Epic Ambulatory clinical documentation workflows, configuring system components, and assisting with the implementation of Epic Ambient Listening. The analyst collaborates with subject matter experts and clinical teams to analyze workflows, optimize system functionality, and ensure effective utilization of the EHR system across the organization.

Hybrid role: primarily remote; requires 1–2 onsite days per week for provider sessions as needed. Houston local candidates preferred.

KEY RESPONSIBILITIES

• Provide expertise and leadership in coordinating assigned Epic application(s).
• Analyze business operations and collaborate with subject matter experts to tailor the EHR system to organizational needs.
• Perform in-depth analysis of workflows, data collection processes, reporting structures, and technical components within the EHR system.
• Support Epic Ambulatory clinical documentation workflows, including configuration of note templates.
• Assist with onboarding and supporting approximately 650 providers using Epic Ambient Listening.
• Participate in the development and implementation of policies and procedures related to EHR usage.
• Troubleshoot and resolve complex technical and workflow issues.
• Support documentation, workflow configuration, and issue tracking through ticketing systems.
• Assist in developing, implementing, and supporting special projects related to EHR enhancements.

REQUIRED QUALIFICATIONS

• Bachelor's degree.
• Minimum 5 years of experience in Epic software implementation, support, or business systems process analysis/design.
• Experience supporting Epic Ambulatory clinical documentation workflows.
• Experience with documentation support, note templates, and workflow configuration.
• Ability to analyze workflows and provide technical solutions within EHR systems.
• Experience working with ticketing systems and supporting end users.

PREFERRED QUALIFICATIONS

• Experience configuring Epic Ambulatory clinical documentation, including note templates.
• Familiarity with supporting outpatient clinical workflows.
• Experience with build/configuration of Epic Ambient Listening integration and onboarding providers.
• Experience with inpatient documentation systems.
• Experience supporting large-scale provider onboarding initiatives.

CERTIFICATIONS: Epic Ambulatory Certification required.