Job Details

Job Summary:

Miss J's Café/Cinnabon/Schlotzsky's is seeking a passionate and experienced General Manager to lead daily operations and drive the success of our café. The General Manager is responsible for overseeing all aspects of the business-including staff management, customer satisfaction, financial performance, and operational excellence. This role requires a hands-on leader who thrives in a fast-paced environment and takes pride in building a strong, service-driven team.

Key Responsibilities:
Leadership & Team Management

• Recruit, train, schedule, and supervise café staff
• Foster a positive, team-oriented workplace culture
• Conduct regular performance reviews and coaching sessions
• Lead by example with exceptional customer service and professionalism

• Oversee daily café operations, ensuring quality, efficiency, and cleanliness
• Maintain compliance with health and safety regulations
• Manage inventory, place orders, and control food and supply costs
• Ensure all equipment is properly maintained and functioning

• Deliver a consistently high level of customer satisfaction
• Handle customer inquiries, feedback, and complaints with care and professionalism
• Create a welcoming and inclusive environment for all guests

• Monitor and manage budgets, labor costs, and sales goals
• Analyze financial reports and implement cost control measures
• Manage cash handling procedures and ensure accuracy in financial transactions

• Collaborate on marketing initiatives and community events
• Support social media and promotional efforts as needed
• Seek opportunities to grow the café's customer base and brand presence

• 2+ years of experience in a management role (preferably in food service, hospitality, or café/restaurant setting)
• Proven leadership skills with the ability to motivate and manage a team
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• Financial acumen and experience with budgeting, labor management, and sales tracking
• ServSafe certification (or willingness to obtain) preferred
• Flexible schedule, including early mornings, weekends, and holidays