Job Details

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to: FOCUS People. Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training. Know and support appropriate personnel policies, labor laws and safety procedures. Ensure all security procedures are executed (safe procedures, open/close procedures etc.)Transitions into opening/closing duties. Customers. Make customers really happy. Resolve customer complaints/issues. Empowers Associates to make sure all customers leave happy. Execute and support all food safety requirements and practices. Sales. Lead Associates to open, transition, and close shifts without supervision. Manage and organize the line a...Shift Leader, Shift Lead, Leader, Restaurant, Associate