Job Details

A company is looking for an ITSM Advisor (ServiceNow).Key ResponsibilitiesDefine and maintain the enterprise ITSM roadmap and governance frameworksLead ITIL process ownership for Incident, Problem, Change, Request, Knowledge, and Service Catalog ManagementBuild dashboards to track KPIs and operational efficiencies while recommending improvements based on data insightsRequired Qualifications5+ years of ITSM / IT Operations experience within an ITIL based environmentActive Secret ClearanceStrong understanding of enterprise IT environments and ITIL processesExperience with ITSM tools such as ServiceNow or Salesforce Service CloudAbility to create and simplify complex workflows