Job Details

Position SummaryWe are seeking a customer-focused and detail-oriented Customer Service Representative with experience in managed care, insurance, or call center environments. The ideal candidate will possess strong communication skills, medical terminology knowledge, and the ability to multitask effectively in a fast-paced setting.Key ResponsibilitiesProvide high-quality customer service via phone and desktop support applicationsAddress member or customer inquiries accurately and efficientlyIdentify and resolve issues using problem-solving skillsDocument interactions and maintain accurate recordsNavigate call center systems and applications effectivelyWork collaboratively within a team while managing individual responsibilitiesMaintain professional phone etiquette and customer-first approachRequired QualificationsHigh School Diploma or GED (Required)Minimum 1 year of customer service experience in:Managed care or insurance industry ORCall center environment (any industry)Knowledge of medical terminologyTyping speed of at least 35 WPMStrong verbal communication and listening skillsAbility to multitask and problem-solve efficientlyGeneral computer literacyPreferred QualificationsBilingual (English-Spanish)Benefits:Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.