Job Details

The Dispatch Manager will lead dispatch operations, ensuring efficient deployment of drivers and equipment, on-time deliveries, and superior customer service. You'll play a key role in optimizing performance while adhering to Safeway's rigorous safety standards.

Responsibilities

• Oversee daily dispatch operations—schedule routes, assign drivers, coordinate TL/LTL and drayage shipments
• Monitor real-time shipment activities and adjust dispatch assignments to maintain efficiency and meet delivery goals
• Manage and mentor the dispatch team: hiring, training, performance evaluation, and staff development
• Enforce safety and regulatory compliance—DOT rules, company safety policy, vehicle maintenance coordination
• Track and analyze KPIs such as on-time performance, fleet utilization, cost per route, and customer satisfaction; drive process improvements
• Serve as a primary point of contact for operational issues, customer inquiries, and unexpected shipment needs.

Qualifications

• Education: High school diploma required; Bachelor's in Logistics, Supply Chain, Business, or related field preferred
• Experience: 3–5+ years in dispatch, logistics, or transportation; supervisory or managerial experience desired
• Skills: Proficiency with dispatch software, GPS tracking, and Microsoft Office. Strong leadership, communication, and decision-making capabilities
• Compliance: In-depth knowledge of DOT regulations and safety protocols