Job Details

Job Title: IT Support / Helpdesk Analyst (L1)

Location: Houston (Onsite – 5 days/week)

Employment Type: Contract

We are looking for a Junior IT Support / Helpdesk Analyst who is at the beginning of their professional journey and eager to learn and grow in a corporate IT environment.

This is a Level 1 support role, ideal for someone with strong communication skills and basic technical knowledge. You will be the face of IT support, assisting end users and ensuring a smooth technology experience across the organization.

?? Key Responsibilities

• Provide onsite IT support for end users (desktops, laptops, peripherals)
• Handle and resolve IT support tickets requiring physical presence
• Perform basic troubleshooting (hardware, software, Wi-Fi, connectivity issues)
• Manage user accounts in Active Directory (password resets, account unlocks, MFA issues)
• Support Microsoft environment (Office 365, Outlook, etc.)
• Assist with desktop setup, reimaging, and onboarding/offboarding
• Troubleshoot workstations, monitors, docking stations, and related hardware
• Maintain and track hardware inventory
• Provide basic support for telephony systems (training will be provided)
• Escalate complex issues to external support teams when required

?? Required Skills & Qualifications

• 0–2 years of experience in IT Support / Helpdesk / Desktop Support
• Basic understanding of:
• Windows OS (Windows 10/11)
• Microsoft Office / Microsoft 365
• Networking fundamentals (Wi-Fi, connectivity)
• Familiarity with Active Directory is a plus
• Any desktop/IT certifications are an advantage
• Bachelor's degree preferred (not mandatory)

?? What We're Looking For

• Strong communication and interpersonal skills
• Customer-focused mindset – ability to interact confidently with business users
• Willingness to learn and grow in IT support
• Hands-on attitude with interest in troubleshooting and fixing systems
• Open to candidates from small organizations or non-corporate environments transitioning into enterprise setups