Job Details

Four Seasons - 1300 Lamar Street - Responsibilities: Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.; Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices; Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner; Stores and retrieves guest luggage and packages