Job Details

Communication Facilitator

Primary Goal: Communicate accurately and faithfully between American Sign Language and English. Provide student support in American Sign Language, SEE, or Orally and in English. Provide linguistic expansion, redirection, and instructional support for students.

Responsibilities:

• Be available to attend communication facilitator assignments at the discretion of the Interpreter Coordinator/Manager. Hours of availability to be determined based on business needs.
• Follow ethical codes that protect the confidentiality of information as well as other professionally established ethical tenants.
• Willingness to meet the communication needs of Deaf consumers including demonstrating proficiency in ASL, Transliteration, SEE, and other interpreting modes as appropriate.
• Commit to professional development and maintain good standing with the applicable certification board.
• Interpret messages simultaneously and/or consecutively into American Sign Language and English, respectively; orally and by using signs, maintaining message content, context, and style as much as possible.
• Compile terminology and information to be used in interpretations, including technical terms such as those for legal or medical material.
• Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
• Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure interpretation accuracy.
• Educate students, parents, staff, and teachers about the roles and functions of educational interpreters.
• Other duties as assigned

Required Minimum Education and Experience:

• Valid certification from BEI and/or RID.
• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Demonstrate native fluency in American Sign Language and English. Ability to read, write, and interpret from English into ASL. Ability to understand receptively ASL, and interpret into spoken English.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Experience with Google Docs and Apple/Mac Operating System preferred

Communication Facilitators who will attend assigned appointments via their own means by driving their personal vehicle must show proof of an active, valid driver's license and car insurance. MVR Reports may be conducted to ensure good standing of driving ability. Specific car insurance limits may be required. Communication Facilitators who will attend assigned appointments via means of other transportation must specify their means of traveling to assigned appointments.

Additional Preferred Requirements:

• Ability to work independently in a decentralized environment, without the reliance on direct authority
• Highest level of personal and professional integrity and ethics
• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem solving and decision-making skills;
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English

Competencies: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Critical thinkingable to think critically, reason, and apply knowledge learned on the job to the tasks at hand;
• Problem-solvingidentifies and resolves problems in a timely manner; gathers and analyzes information skillfully; exhibits creativity and a willingness to try new solutions; and appropriately applies problem-solving techniques; develops alternative solutions; Works well in group problem-solving situations; uses reason even when dealing with emotional topics;
• Confidentialityoperates with the highest level of discretion and maintains complete confidentiality of all business matters;
• Interpersonal skillsthrives in, and fosters, a team-oriented environment; able to establish strong relationships based on a foundation of trust; is able to easily and confidently work with a diverse constituency in regard to cultural backgrounds, levels/roles, and personality differences; Remains open to others' ideas;
• Oral communication speaks clearly and persuasively in positive or negative situations and able to effectively make presentations to small or large groups;
• Written communicationdrafts products with minimal oversight; edits work for spelling and grammar; presents numerical data effectively and accurately; able to skillfully write, read and interpret written information;
• Technical knowledgepossesses a thorough knowledge of all operating systems and programs required by this role;
• Leadershipdrives results and establishes and follows fundamental goals;
• Planning/organizingeffectively prioritizes and plans work activities; manages own time as well as others' time efficiently and effectively; successfully manages conflicting priorities; communicates key objectives and necessary tactics to meet project requirements/goals; proactively identifies and anticipates needs and makes recommendations for implementation;
• Quality controldemonstrates accuracy and thoroughness and monitors own work to ensure quality; looks for ways to improve and promote quality; applies feedback to improve performance;
• Adaptabilityskillfully adapts to changes, delays, or other unexpected events; manages competing demands, priorities, and deadlines; able to coordinate across various time zones;
• Dependability self-directed, self-accountable, and self-motivated; meets deadlines; attendance is punctual and reliable; able to take direction, follow instructions, and work independently; solicits feedback to improve performance. Responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.
• Continuous Learning - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; displays understanding of how job relates to others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Written Communication - Able to read and interpret written information.
• Business Acumen - Understands business implications of decisions.
• Conflict Resolution - Encourages open communications; maintains objectivity; keeps emotions under control.
• Diversity - Educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Personal Appearance - Dresses appropriately and professionally for position.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Ensures full schedule availability and flexibility during agreed upon work hours.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Exhibits sound and accurate judgment; includes appropriate people in the decision-making process; makes timely decisions.
• Safety and Security - Observes safety and security procedures