Job Details

Project Manager, Operations

Houston, TX

The Position

We are seeking an operations-minded Project Manager to drive cross-functional initiatives that improve how we run and scale our business, with a strong focus on process, data, and systems. This role supports our operations organization at a residential solar services company, working across fully cloud-based systems and tools.

Reporting to the Director of Strategic Operations, this position plays a key role in bringing structure and momentum to operational priorities. The ideal candidate thrives in fast-moving environments, is comfortable navigating ambiguity, and enjoys turning ideas into clear action plans.

This role is primarily focused within Operations, with occasional coordination across supporting teams such as Finance, Legal, and Technology.

What You Will Do

• Lead end-to-end execution of defined projects within Operations
• Translate priorities into structured plans, timelines, and deliverables
• Track progress, manage risks, and ensure commitments are met
• Maintain momentum and accountability across stakeholders
• Stand up and run structured projects to improve case handling, field operations, and billing/collections workflows

Facilitate Alignment

• Run effective project meetings and working sessions
• Clarify scope, roles, and responsibilities
• Provide clear and concise status updates
• Escalate challenges with recommended solutions
• Partner with Operations leaders to define problem statements, success metrics, and implementation plans for process and system changes

Leverage Data to Drive Decisions

• Analyze operational data to inform project planning, prioritization, and execution
• Build clear, structured views of project progress and operational metrics
• Create simple dashboards or visualizations to support stakeholder alignment
• Use data insights to identify risks, bottlenecks, and improvement opportunities
• Pull and combine data from cloud systems (e.g., CRM, ticketing, billing) to build simple, accurate views of operational performance and project impact
• Use Excel or PowerBI to build lightweight dashboards and tracking mechanisms; comfortable doing their own first-pass analysis and querying data from enterprise data warehouses using SQL

Improve Execution & Process

• Identify opportunities to streamline workflows and improve coordination
• Support process documentation and implementation efforts
• Ensure successful transition of projects into steady-state operations
• Support change management efforts, including communication planning and adoption tracking
• Coordinate changes across CRM, O&M, and billing tools when process improvements require configuration or integration updates
• Identify opportunities to apply automation and AI (e.g., workflow automation, smarter routing, better self-service) and partner with Technology to pilot and scale them

Work With Systems & Tools

• Collaborate with IT and vendors on light configuration changes, testing, and rollout planning for operational systems (no deep coding required, but strong systems fluency expected)
• Clearly document process and system changes in a way that operations teams actually use.

Qualifications

• 4 to 7 years of experience in operations or project management, preferably in services, energy, or other recurring-revenue environments
• Proven track record leading cross-functional initiatives from idea through implementation in a fast-paced setting
• Strong analytical skills with hands-on experience interpreting operational data and turning it into clear recommendations
• Experience building dashboards or data visualizations using Excel, Power BI, Tableau, or similar tools; comfortable doing first-pass analysis independently and querying data from enterprise data warehouses using SQL
• Ability to use data to drive insights, influence decisions, and measure the impact of operational changes
• Strong organizational and execution skills; consistently drives follow-through and meets commitments across multiple stakeholders
• Ability to influence and drive accountability without direct authority, including with senior stakeholders
• Excellent communication and facilitation skills, including running structured meetings and delivering concise written and verbal updates
• Experience with project and work management tools (e.g., Asana, Smartsheet, or similar) and comfortable learning new systems in a fully cloud-based environment
• Strong Excel skills (e.g., lookups, pivots, basic modeling) and solid PowerPoint or equivalent presentation skills
• Experience working with or around automation, RPA, or AI-enabled tools is a plus; able to translate operational needs into clear, actionable requirements for technical teams
• Experience working within Salesforce or other CRM platforms is preferred; familiarity with Salesforce-based tools such as SiteTracker is a plus

Education

Bachelor's degree required. PMP Certification is a plus but not required.

Benefits

Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.

Equal Opportunity Employer

We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.