Job Details

Job title

Customer Service Representative

Job location: Houston, TX 77086

Shift

8-hour shift between the hours of 7 a.m.- 6 p.m. Monday-Friday

length: 3 months, Possible Extension

Pay

$17 - $21/hr

Education:

High School Diploma/ GED

Skills:

1 year- Customer service experience within managed care or insurance industry Or Call center experience in any industry

• Required

Bilingual (English-Spanish) Required

Duties:

Handles Member/Provider calls and resolves issues

Acts as liaison and advocate

Verifies identity and ensures HIPAA compliance

Documents tasks accurately in systems

Escalates issues when needed

Educates members on benefits, services, and appeals

Assists with PCP changes and directs resources

Meets performance, quality, and productivity goals

Participates in training and stays updated

Maintains confidentiality of PHI

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.