Job Details

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. We're empowering repair shops to create meaningful connections with their customers and lead the industry forward.What You'll Do The Senior Director of Product Management will be a thought leader who can drive strategy, innovation, and execution. We're looking for someone with an entrepreneurial spirit, a creative problem-solver, and a strategic thinker who can take a bold approach to product development.Product Strategy & VisionDefine and communicate a compelling product vision and multi-year strategy aligned to company goals.Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.Leadership & Team DevelopmentDirectly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.Execution & DeliveryEnsure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.Customer & Market InsightDeeply learn the auto repair domain with a focus on spending time in shops observing and building job maps for what is seen in a shop.Stay connected to customer needs, market dynamics, competitive forces, and emerging technologies.Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.Translate insights into clear product bets, hypotheses, and strategic investments.Cross-Functional AlignmentWork with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.Ensure the organization has clear visibility into product priorities and progress.Business Impact & MeasurementDefine and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).Drive accountability for measurable results—regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.Experience What You'll Bring 7-10+ years of product management experience, including 5+ years leading product teamsProven success scaling product organizations and shipping products customers love.Strong experience in SaaS/platform products; experience with multi-persona workflows, marketplace dynamics, or operational software is a plus.Demonstrated ability to deliver outcomes in a high-growth environment.Skills & Competencies Exceptional strategic thinking paired with strong operational rigor. Corporate strategy experience is preferredExcellent leadership, communication, and storytelling skills.Deep understanding of product discovery, product analytics, and user-centered design.Ability to make hard decisions, simplify complexity, and align diverse teams around a common plan.Strong command of metrics—comfortable with revenue modeling, forecasting, and KPI analysis.Why Youu2019ll Love Working With Us Health & Wellness That Have You Covered Enjoy the flexibility of remote workCompetitive base salaries that reflect your value.Generous Paid Time Off, because we know you do your best work when youu2019re well-rested.Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.Investing In Your Future (and Present) 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.Keep growing with support for continuing education - we're invested in your development.Tekmetric is an equal opportunity employer. We hire hardworking individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#J-18808-Ljbffr