Job Details

Tejano Center / R.Y.S.S.
Job Title: Administration Office - Receptionist

Location: 2950 Broadway St., Houston, TX 77017

Exemption Status/Test: Nonexempt
Department: Strategy & External Affairs
Reports To: Chief Strategy & External Affairs Officer or Designee
Date Revised: 03/10/2026
Hourly Rate: $15.00

PRIMARY PURPOSE

Under moderate supervision, the Receptionist serves as the first point of contact for Tejano Center's central administrative offices. This role is responsible for responding to inquiries from staff, students, parents, community partners, vendors, and the general public; providing accurate information or referrals; directing visitors in accordance with organizational safety and security protocols; and providing general clerical support to ensure the efficient operation of the Executive Office.

QUALIFICATIONS:

Education / Certification

• High school diploma or GED required

Special Knowledge / Skills

• Ability to operate a multi-line phone system
• Strong public relations and customer service skills
• Effective organizational, communication, and interpersonal skills
• Ability to speak, read, and understand English
• Ability to read and comprehend written instructions and procedures
• Ability to effectively present information in one-on-one interactions
• Proficient in keyboarding, 10-key numerical data entry, and file maintenance
• Ability to maintain professionalism while interacting with diverse populations, including families, students, and community stakeholders

Experience

• Minimum of one (1) year of clerical or receptionist experience in an office or administrative setting preferred

MAJOR RESPONSIBILITIES AND DUTIES

Reception and Telephone Operations

1. Receive, screen, and direct incoming calls; take accurate and reliable messages; and route calls to appropriate Tejano Center staff.
2. Greet and assist visitors (including parents, students, staff, substitutes, vendors, and community members) in a courteous and professional manner.
3. Respond to inquiries and direct visitors to appropriate personnel in accordance with Tejano Center policies and building security procedures.
4. Maintain visitor sign-in logs and issue visitor badges or passes as required.
5. Respond to emergency calls or urgent situations and promptly notify appropriate administrative, safety, or security personnel.
6. Receive deliveries, packages, and correspondence and distribute materials to appropriate departments or staff.

Clerical and Administrative Support

1. Provide clerical and administrative assistance to the Executive Office as assigned.
2. Compile, maintain, file, and retrieve reports, records, and other documents in both electronic and physical formats.
3. Maintain strict confidentiality of student, employee, and organizational information at all times.
4. Follow Tejano Center safety protocols, emergency procedures, and internal operational guidelines.

Supervisory Responsibilities

• None

MENTAL DEMANDS / PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS

Tools / Equipment Used:

• Standard office equipment including personal computer, printer, copier, and peripherals
• Multi-line telephone system

Posture:

• Continuous sitting

Motion:

• Frequent repetitive hand motions including reaching, keyboarding, and mouse use

Lifting:

• Occasional light lifting and carrying (less than 15 pounds)

Environment:

• Reception desk located in the Tejano Center central administrative office

Mental Demands:

• Work with frequent interruptions
• Maintain emotional control, professionalism, and courtesy under pressure or stressful situations

DISCLAIMER

This document describes the general purpose and responsibilities assigned to this position and is not an exhaustive list of all duties, responsibilities, or skills that may be required. Tejano Center reserves the right to modify this job description at any time based on organizational needs.