Job Details

Catholic Health Initiatives - Baylor St Luke's Medical Center [Switchboard Operator] As a Communications Operator at Catholic Health Initiatives, you'll: Be responsible for processing all calls within the Network; Process calls according to Telecommunications guidelines and protocols (e.g. uses scripting, park and page, paging protocol, tone, side phones, etc); Utilize good judgment, tact and diplomacy when handling difficult callers and in a manner always mindful of the complete satisfaction of the caller; Answer calls with maximum ACD/Ready time and minimal wrap time to ensure attainment of benchmarks...Hiring Immediately >>