Job Details

Job Position: Customer Service

Location: Cypress, TX 77429

Pay Rate: $16.00-$18/hr

Shift: Monday-Friday, 7:30 AM-4:30 PM

Description:

PRIMARY DUTIES & RESPONSIBILITIES

• Handle inbound and outbound phone calls and emails
• Collect and accuratelyenter customer information into the database
• Perform basic plumbing troubleshooting (training provided)
• Schedule and coordinate customer appointments
• Submit city permit applications
• Coordinate city inspections
• Process online jobsite locates
• Communicate effectively with field technicians and management
• Additional duties as assigned

• High school diploma or GED
• 3+ years of related customer service or administrative experience
• Strong computer skills, including typing and 10-key
• Proficiency with Microsoft Office and Google Sheets
• Excellent communication and active listening skills
• Punctual, dependable, and organized
• Strong attention to detail
• Ability to adapt quickly in a fast-paced service environment
• Bilingual is a plus, but not required