Job Details

Our associates celebrate lives. We celebrate our associates.The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company's marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.JOB RESPONSIBILITIES* Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier* Provide the highest level of customer service to both internal and external customers* Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store* Meet the weekly productivity goals set forth for the Bronze Memorial team* Catalog, update and maintain digital library of all projects within established filing system* Adjust priorities when appropriate and perform other job related duties assigned to meet team goalsMINIMUM RequirementsEducation* High school diploma or equivalentExperience* One year of customer service or call-center related experience requiredKnowledge, Skills and Abilities* Ability to adjust priorities when appropriate to meet weekly productivity goals* Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word* Attention to detail/accuracy; proofreading and quality control skills* Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude* Demonstrated effective communication skills, both oral and written* Ability to work well as part of a cohesive teamWork ConditionsWork EnvironmentWhen considering the work environment associated with this job, the following factors may apply:* Work indoors during all seasons and weather conditions* Standard business dress is requiredWork PosturesWhen considering the work postures associated with this job, the following factors may apply:* Sitting continuously for many hours per day, up to 6 hours per dayPhysical DemandsWhen considering the physical demands associated with this job, the following factors may apply:* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWhen considering the work hours associated with this job, the following factors may apply:* Working Saturdays when necessary to meet the weekly productivity goal.Postal Code: 77019Category (Portal Searching): LogisticsJob Location: US-TX - Houston