Job Details

Job Title: Dock Lead
Department: Donated Goods Retail (DGR)
Reports to: Salvage Manager
FLSA Status: Non-Exempt

Location: 171 N Sam Houston Pkwy E Houston, TX 77060

Payrate: $16.00 / hour

Mission Support:
To help people achieve their full potential through the dignity and power of work. The sale of donated and new goods at Goodwill Houston (GWH) enables the organization to offer a variety of training and employment services, promote selfsufficiency and contribute to community conservation through repurposing, reusing and recycling.

Position Summary:
Under the leadership of the Salvage Manager, Outlet Operations Manager and the General Manager of Post Retail, will assist in the day-to-day operations to ensure the efficient and cost- effective operation of the dock and salvage workforce to maximize profitability and increase training opportunities. Provides direction, job training, and support of dock and salvage Team Members concerning the proper and safe handling of goods, leading to increased revenues for GWH mission services funding.

Essential Duties and Responsibilities:

• Demonstrates GWH's Core Values in all actions.
• Ensures adherence to Guiding Principles and CARF standards.
• Ensures alignment and consistency of all aspects of dock and salvage operations to include SOPs, Reference Guides, job descriptions, performance evaluations, observation checklists, production standards, training, Safety Program, and other documents related to DGR systems.
• Demonstrates professionalism and presents a friendly, cooperative attitude to general public and all staff.
• Supports the hiring, training, supervises, and evaluates team members within the framework of GWH policies and procedures and job descriptions.
• Develops, trains, leads by example and supervises operations leadership, ensuring they are able to achieve the goals set forth by GWH.
• Assists with the supervision of the daily activities of dock and salvage Team Members to maintain consistent processing of all materials meeting production and safety standards.
• Supervises and assist with the coordination of after-market resale and salvage operation and ensures appropriate operational systems and resources are in place to generate maximum profitability.
• Helps to ensure that the promotion, collection, transportation, production, sales and external/internal distribution of donated products, related operational and sales activities are properly integrated to achieve maximum profitability and quality customer service.
• Helps to ensure the logistics with vendors for the sale, recycling and disposal of salvage goods (apparel, shoes, books, etc.); recyclable materials (cardboard, metals, glass, cellular phones, computers, etc.); trash; and hazardous materials; maximizing post-retail revenue opportunities and minimizing disposal costs.
• Assists with coordinating salvage sales and zero waste opportunities toward increased revenue and profitability, and to reduce waste and further GWH green environment initiatives.
• Ensures hazardous materials are handled in accordance with local, state, and federal regulations and GWH policies and procedures.
• Ensures all transportation/baler (forklift and operation of heavy machinery any vehicles) safety policies, regulations, and practices are followed to ensure accident-free driving and processing and minimized insurance costs.
• Ensures safety and image of truck yard, parking areas, loading dock, salvage areas are clean, neat and safe at all times.
• Coordinates loads and maintain accurate inventory control of goods.
• Ensures all trucks and trailers containing salvage goods are manifested and sealed upon receipt.
• Instructs Team Members in the offload and on-load methods and all other procedures to instill a service-conscious attitude and minimize service failures and injuries.
• Ensures that loading and unloading of vehicles is performed utilizing sound safety practices (i.e. lifting, use of equipment, etc.) and accidents are reported in a timely manner to the immediate supervisor and Human Resources.
• Assist in maintenance and ordering of supplies.
• Assist to ensure good stewardship of all donations, through proper handling and processing of incoming donations in accordance with GWH policies and procedures.
• Ensure store security safety of GWH Team Members and property according to policies and procedures.
• Assists Management with complying with GWH image and safety practices and procedures.
• With the help of the Management, assist in the proper rotation of apparel and hard goods in a timely manner and in accordance with GWH policies and procedures.
• Keep abreast of merchandise knowledge, industry trends and competitive pricing.
• Helps to ensure that statistical counts are completed in an accurate and timely manner.
• Operates the dock and salvage team within budgeted expense to revenue ratios.
• Schedules/maintains labor and payroll in accordance with GWH policies and procedures.
• Responsible for performing assigned duties and management responsibilities within the framework of our Guiding Principles.
• Must perform necessary janitorial work.

Responsible for the following critical duties:

• Safety Site Inspection
• Incident/Accident reports
• Inspects all equipment to ensure good company image and safe working environment.
• Report incidents, vehicle defects, traffic violations, or damage to vehicles before and after route, equipment repairs and/or maintenance needs to the immediate supervisor in a timely manner.
• Communicate to supervisor work requests (Facility Maintenance and Information Technology Support)
• Provide information needed for WESA Reports is completed in an accurate and timely manner.
• May be required to participate of activities outside of GWH.
• Responsible for assigned duties of the Outlet Manager when needed.
• Other duties as assigned by Management.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Experience in warehouse setting preferred.
• Previous supervisorial experience preferred.
• Basic computer skills.
• Must be able to read, write, communicate effectively in English and perform basic mathematical skills.
• Must be able to become forklift certified, or prior experience operating a forklift.
• Effectively lead a team toward achievement of organizational objectives, and coach team members toward self-actualization.
• Ability to multi-task, make quick decisions and work in a team oriented, fast paced environment.
• Effectively use computer applications, including electronic mail, word processing, spreadsheets, GPS, Internet/Intranet, and other applications as determined appropriate by GWH.
• Skill of operation monitoring, watching indicators to make sure a machine is working properly.
• Ability to work under general supervision and/or independently.
• Must be able to work a flexible schedule, including nights and weekends.
• Must have reliable transportation.
• Must have punctual and dependable attendance.
• Free from alcohol and drugs.

Physical Requirements/Work Environment:
The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. Specific vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus. An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.

Training and Experience:

• Certified Forklift operator.
• Six months of experience as a Supervisor, or equivalent work experience required.
• Proficiency in Salvage tracking & reporting.
• Safety certifications preferred.
• Knowledgeable in loading techniques for various load types.

I understand this job description, requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management. I have read this job description, and I will be able to perform the essential functions of this position with or without an accommodation.