Job Details

Primary Services is actively recruiting for a Client Operations Coordinator to support a large, industry-leading organization in the energy and utilities sector. This role offers the opportunity to work on impactful marketing initiatives that drive customer engagement and business growth across multiple markets.

Base pay range

$24.00/hr - $27.00/hr

Enjoy the flexibility of a hybrid work model, thrive in a collaborative culture, and grow your career with a company that values innovation, integrity, and continuous improvement. Work alongside talented professionals who are passionate about delivering meaningful results in a dynamic, fast?paced environment.

Responsibilities

• Coordinate and manage end?to?end delivery of acquisition and retention campaigns for residential and small business segments.
• Support campaign development by implementing new marketing functionalities, products, and pricing structures.
• Gather, analyze, and document business requirements and process improvements to enhance marketing capabilities.
• Facilitate alignment across stakeholders to ensure timely and successful project execution.
• Identify operational inefficiencies, recommend solutions, and implement automation or process enhancements.
• Monitor and report key performance metrics to assess campaign effectiveness and operational outcomes.
• Conduct quality assurance testing for marketing communications to ensure functionality and compliance.
• Manage multiple projects concurrently, delivering results within deadlines and budget.
• Develop and maintain reports and dashboards to support campaign execution and performance tracking.
• Ensure compliance with internal policies, regulatory requirements, and brand standards for customer communications.

Qualifications

• Bachelors degree in marketing, information systems, operations, or a related field strongly preferred.
• 13 years of professional experience in marketing operations, business analysis, or campaign management.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio, MS Project).
• Experience with SAP/CRM systems preferred.
• Knowledge of ERCOT, East, and Canadian retail competition or energy markets a plus.
• Strong analytical, organizational, and problem?solving skills.
• Ability to manage multiple priorities and deadlines effectively.
• Excellent written and verbal communication skills.
• Technical aptitude for managing data, systems, and reporting tools.

Seniority level

Associate

Employment type

Contract

Job function

Marketing and Administrative

Benefits

• Medical insurance
• Vision insurance
• 401(k)