Job Details

Description We are seeking a Desktop Support Analyst to provide hands-on technical support to internal employees by installing, maintaining, and troubleshooting computer systems, software, and related technology. This role is essential to ensuring users have reliable access to the tools and systems needed to perform their work efficiently. The ideal candidate is service-oriented, patient, and proactive in resolving technical issues.Key Responsibilities+ Serve as the primary point of contact for end-user technical support+ Troubleshoot and resolve day-to-day desktop, hardware, software, and basic network issues+ Configure, deploy, and support desktop and laptop systems, peripherals, and Microsoft Office applications+ Provision and manage mobile devices and user accounts using Microsoft 365 and endpoint management tools (e.g., Intune)+ Respond to support requests via ticketing system, phone, email, and remote support tools+ Accurately document issues, troubleshooting steps, and resolutions in the helpdesk system+ Partner with internal teams and third-party vendors to diagnose and resolve technical issues+ Provide timely status updates to users and escalate issues when necessary+ Coordinate workstation setups, moves, and hardware refreshes+ Install and decommission IT equipment, including server room hardware as needed+ Maintain hardware inventory, including spare devices and accessories+ Deliver remote support for additional office locations as required+ Provide occasional on-site support at secondary locations as needed Requirements + Bachelor's degree in a technology-related field or equivalent practical experience+ 3+ years of experience providing desktop or end-user IT support in a corporate environment+ Strong verbal and written communication skills+ Customer service-focused mindset with prior client-facing experience preferred+ Hands-on experience with Microsoft 365 administration and desktop support tools+ Self-motivated with a strong interest in continuous learning and skill development+ Excellent organizational and documentation skills+ Willingness to pursue relevant technical certifications Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( and Privacy Notice ( .