Job Details

Automotive Service Advisor - Group 1 Ford of Southwest Houston

Join to apply for the Automotive Service Advisor - Group 1 Ford of Southwest Houston role at Group 1 Automotive.

Overview

DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS.

Group 1 Ford of Southwest Houston is looking to add a Service Advisor to join our Ford team. Were not just a service center we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world. As part of Group 1 Automotive, a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom, we are seeking passionate team members who are customer?centric and driven to be at the pinnacle of their field.

Must be available to work weekends.

Benefits

• Salary Base Pay Plan, plus bonuses
• Service Advisor University Paid for by Group 1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow?up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturers warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Qualifications

• Minimum of 5 Years Service Advisor Experience Required
• Ford Service Advisor Experience Plus!
• CDK, XTIME and TSD experience preferred
• Product Knowledge
• Ability to identify the problem quickly
• Good knowledge of automobiles
• Effective analytical and communication skills
• Effective people skills
• Good reading, computer, and mathematics skills
• Leadership quality
• Ability to learn new technology and repair and service procedures and specifications
• Fluent in the English language
• High School Diploma or Equivalent
• Must have a Valid Drivers License

We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today, or refer a qualified friend!

*All applicants must pass pre?employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E?Verify.