Job Details

Overview

We are an independent wealth management firm, seeking a Client Service Associate to assist us in our mission of helping clients achieve their financial goals. This is your chance to play a key role in the future success of our growing organization! Youll be the initial point of connection for our clients, so its important that you naturally bring warmth, positivity, and a genuine desire to take care of others. We are 100% focused on the client experience and always strive to make a lasting, positive impact. We have three offices across Texas, and while this role will be based in our North Houston office, our team works closely together to support our clients and each other every step of the way. The successful candidate will be excited about our industry, eager to further their career, and always ready to help wherever needed.

Base pay range

$45,000.00/yr - $70,000.00/yr

This is your chance to join a growing team dedicated to delivering value to clients and supporting our advisory professionals.

Responsibilities & Activities

• Greets clients and prospective clients in a friendly and sincere manner, making them feel comfortable when they visit the office
• Acts as first line of response for incoming calls, generally handling 30-60 calls per day
• Supports client onboarding and new account processes
• Prepares and produces back-office support demands for basic client account requests
• Preparation of annuity reviews, as well as execute new annuity account openings
• Facilitates client instructions, including forms and follow up
• Communicates and follows up regularly with clients about changes to their accounts
• Summarizes meeting notes and schedules action items in contact management software
• Handles calendars for multiple advisors, scheduling and confirming appointments
• Maintains accurate client information in CRM; develops and maintains written documentation (systems) of all activities
• Adheres to all compliance/risk procedures, follows corporate and industry protocols, and protects the interest of the client and the firm at all times
• Performs clerical duties such as scanning, e-filing, coordinating with outside vendors, and sorting and distributing mail
• Performs other duties as assigned

Knowledge, Skills, & Abilities

• High School Diploma or GED required; Bachelors degree highly preferred
• 3+ years of financial services experience supporting one or more financial advisors highly preferred
• SIE, Series 7/66 preferred or the desire to obtain
• Industry-specific software/platform experience required; Osaic knowledge highly preferred
• Excellent attitude and an extraordinary client service orientation
• Superior phone skills, friendly and helpful in all interactions on the phone
• Ability to prioritize and handle a variety of changing responsibilities and manage time-sensitive projects with specific attention to detail
• Excellent organizational and time management skills and ability to multi-task
• Advanced level computer skills with the ability to type 50 wpm required
• Attendance is an essential function

Benefits

We offer a great working environment with a focus on work/life balance. We offer a full benefits package with Medical, Dental, Vision, Paid Time Off, Holiday Pay, 401K with a match, Short-term and Long-term disability, and some additional non-traditional creative benefits. Our office mascot is Oakley, a friendly golden retriever. This is a great opportunity to play a key role in the continued success of our company.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance