Job Details

Fraud Investigator I FP

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country! The Fraud Investigator I, (FP) is responsible for typical production (ATM, Mobile Deposit, Verafin Alerts, P2P Alerts, BillPay, Fraud Queues, and Western Union) and resolution of unique fraud cases requiring more in-depth research and investigation. Uses critical thinking to analyze and resolve unique fraud cases in an appropriate and informed manner.

Key Responsibilities

Maintains department performance levels and subject-matter-expertise of the bank's policies and procedures for efficient and professional case resolution.

Analyze and investigate fraud trends using existing resources and tools to recommend and deploy measures to control and reduce fraud losses.

Analyze accounts that have been flagged for review by Verafin, P2P, BillPay, and Western Union for suspicious activity and judge whether the activity seems normal or possibly fraudulent.

Support department strategies to achieve business goals and minimize fraud losses.

Performs the following functions within the department: reviews and research checks processed for endorsements, kiting, forgeries, and counterfeit; reviews and research electronic transactions and activity to confirm fraud for customers; places holds on suspicious and fraudulent checks; blocks members' accounts and access based on risk and exposure.

Competencies Required

Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.

Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and financial software applications (Mozart, Bancline, Evision).

Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment.

Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members.

Customer service orientation with developed analytical and problem-solving skills.

Self-starter possessing the ability to work independently while supporting a team environment.

Ability to follow directions and apply proper policies, procedures and guidelines.

Strong attention to detail and high concern for data accuracy.

Qualifications

Minimum Qualifications/Experience: 1+ years' experience in a fraud detection/investigation or risk management role in the banking or financial services industry; OR an equivalent amount of education/training required.

Formal Education & Certification: High School Diploma or equivalent required.

Bachelor's Degree in Business Administration, Banking, Finance or related field preferred.

Job

Operations

Primary Location

Texas-The Woodlands

Schedule

Full-time

Work Locations

TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380

Unposting Date

Ongoing

Organization

Texas - Houston

Strong Culture

Built on our Core Values: Integrity, Ownership, Service and Community. It's not just talk. We walk the walk, from the CEO to front-line employees.

Be an Owner

And take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match

Woodforest adds 50? for each $1 you save (up to 6% eligible pay), which is used to purchase Woodforest stock each month.

Opportunities for Long-Term Growth

Take advantage of growth opportunities and professional development to advance in your career.

Banking Products & Services

Providing convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Pay

And regular compensation reviews to ensure you continue to earn competitive pay.

Medical Coverage

From the first day of the month following your date of hire at an affordable cost!

Long-Term Disability & Life, AD&D Insurance

100% paid for by Woodforest plus other benefits that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program)

That helps you take care of your physical, mental, and financial health.

Resource Champions

Are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.