Job Details

Receptionist

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Center Address: CenterWell Westside, 11978 Westheimer Rd., Suite: B, Houston, TX 77077

Essential Functions

• Answer phone calls utilizing a Genesys system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

Required Qualifications

• Receptionist/front desk, customer service experience.
• Strong organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers.
• Ability to foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Preferred Qualifications

• Bilingual English (read, write & speak) and Spanish.
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
• Customer service experience.
• Experience in a highly customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA.

Additional Information

Work Schedule: Monday - Friday, 8am- 5pm