Job Details

Benefits:

Free uniforms

Opportunity for advancement

Paid time off

Company parties

Position Summary: The Dispatcher plays a key role in ensuring smooth daily operations and exceptional customer service. Based in our office, this role involves managing incoming client calls, scheduling service appointments, and coordinating with on-call technicians after hours. The ideal candidate will be organized, responsive, and customer-focused.

Key Responsibilities:

Provide fast, friendly, and professional service to internal and external customers

Answer incoming client calls and efficiently schedule technician appointments

Manage after-hours calls and dispatch on-call technicians as needed

Accurately enter and update client information in our system

Respond to client service inquiries and provide timely updates

Make outbound calls to clients when necessary for scheduling or follow-up

Maintain clear communication with team members to ensure workflow efficiency

Qualifications:

High School diploma or equivalent required

Strong customer service and communication skills

Ability to multitask and resolve client concerns effectively

Comfortable using basic computer programs and scheduling systems

Professional demeanor and appearance

Self-motivated with a strong sense of urgency and accountability

Ability to stay calm and work well under pressure in a fast-paced environment

Detail-oriented with excellent problem-solving abilities

Dependable, punctual, and trustworthy