Job Details

Director of Disaster Recovery

The Director of Disaster Recovery (DR) will oversee and manage Disaster Recovery related to the Information Technology (IT) organization's technology services to all customers working closely with the Network Operating Center (NOC) and Enterprise Business Continuity Management (EBCM) Team. This role is primarily responsible for Disaster Recovery activities supporting the overall Business Continuity Management process, by ensuring that the required technical and services facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. The functions covered by DR are: Development, PMO, Testing, Maintenance, Service Training, Awareness & Communications. This role includes leading a matrixed team that delivers IT Disaster Recovery to all employees.

Knowledge/Skills/Abilities:

• Strong knowledge of IT technologies, application architecture, and business workflows.
• Skilled in process automation with PowerShell, Ansible, and Terraform.
• Experience and familiarity with AI tools to enhance efficiency and handle repetitive tasks.
• Solid understanding of networking, Active Directory, IAM, security controls, firewalls, and encryption.
• Expert in Azure Cloud services such as VMs, storage, databases, AKS, Data Factory, and App Services.
• Proficient in data analysis and report generation.
• Experienced with performance and simulation tools like JMeter, Load Runner, Observability, and Splunk.
• Effective at managing technical teams for optimal performance.
• Capable of communicating clearly with executives and technology staff.
• Experienced in project management to meet deadlines and budget targets.
• Able to deliver formal training on Cyber Recovery Program to stakeholders.

Essential Job Responsibilities:

• Maintain, manage, and oversee the architecture of the Cyber Recovery Environment to support the Cyber Recovery and Chaos Engineering Programs.
• Conduct annual validation of all Tier 0 through Tier 2 Applications for recoverability and functionality within the Cyber Recovery Environment, utilizing automation tools and technologies.
• Execute Tier 1 applications in the Chaos Engineering Program to analyze application performance, business processes, dependencies, potential failure points, thresholds, monitoring systems, and automated failover opportunities.
• Coordinate with IT resources to perform recovery tests in the Cyber Recovery Environment.
• Compile and deliver weekly status reports summarizing test results, enhancement recommendations, completed activities, and planned actions.
• Develop test plans, exercise reports, and after-action item reports for each conducted exercise.
• Ensure completion of IT Runbooks, Technical Diagrams, Business Process Flow Diagrams, and Gap Analysis Reports for each Cyber Recovery and Chaos Engineering Test.
• Organize and facilitate Cyber Recovery Tabletop Exercises as required.
• Verify IT Teams receive appropriate training and certification on Cyber Incident Recovery Processes and Protocols.
• Confirm that all Tier 1 third-party partners have effective Cyber Recovery Response Plans and participate in Molina Cyber Recovery Testing when needed.
• Integrate new components, technologies, processes, and procedures related to Tier 0 or Tier 1 applications and critical business processes into Cyber and Chaos Engineering Test Programs.
• Work collaboratively with IT and Business Teams to collect requirements, review processes, and gather input for development and validation of recovery solutions.
• Monitor and resolve open after-action items in a timely manner.
• Record meeting minutes for sessions involving IT Teams, vendors, and partners.
• Assist IT Teams in developing automation and orchestration scripts to improve and streamline recovery and validation processes.
• Collaborate with IT Vendors to understand new technologies implemented within environments or those that could enhance resiliency capabilities.
• Partner with Incident Response Teams to align IT Cyber Recovery processes with overall operational requirements.
• Provide documentation and responses for audit requirements as necessary.
• Ensure recovery components deployed during testing are removed promptly following the test.
• Create diagrams, presentations, process descriptions, and procedures as needed.
• Present technical solutions, ideas, and concepts to both IT Teams and Business Leaders.

Job Qualifications:

Required Education:

• Bachelor's degree in the field of computer science or engineering or equivalent experience required.

Required Experience:

• 57 years managing IT Operations in Azure Cloud, disaster recovery, business continuity, team leadership, and project management.
• Strong knowledge of application, network, and security architecture and deployment in Azure using IaaS, containers, PaaS, and automation tools (DevOps, Terraform, Ansible, PowerShell).
• Experience with Microsoft Azure technologies such as SQL/Postgres databases, Azure Site Recovery, NetApp Files, Kubernetes Services, Data Factory, Logic Apps, backup solutions, Data Bricks, and Kafka.
• Proficiency with ServiceNow, Microsoft Office, and business continuity apps.
• Skilled in preparing technical diagrams and presentations.
• Solid understanding of project management and handling multiple projects.
• Ability to align technology solutions with business needs and demonstrate sound business acumen.
• Demonstrated business acumen and the ability to apply technology solutions to solve business problems.
• Strong interpersonal, oral, and written communication skills.
• Ability to quickly build rapport and gain the respect and cooperation of both technology and business leaders.
• Ability to deal with ambiguity and make quality decisions in a dynamic, fast paced environment.
• Action oriented and driven to achieve results in a positive manner, displaying ethical behavior, integrity, and building trust.
• Excellent leadership skills required, as well as the ability to lead and work as part of a team.
• Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels and thrive in a cross-functional matrix environment.
• Ability to motivate in a team-oriented, collaborative environment.
• Ability to articulate ideas to both technical and non-technical addressees.
• Able to work independently, plan workloads and deliver on commitments.
• Superior analytical, evaluative, and problem-solving abilities.
• Proven project management, time management, and conflict resolution/management skills.
• Ability to set priorities and objectives, then plan and organize the team to meet them.
• Proven ability to build rapport, lead teams, and collaborate across functions.
• Comfortable making decisions in fast-paced, ambiguous environments with integrity.
• Strong analytical, organizational, and problem-solving capabilities.

Preferred Experience:

• 10 years + of IT Data Center Operations, Project Management, Disaster Recovery, Business Continuity Planning.

Preferred License, Certification, Association:

• CBCP or MBCP
• ITIL Certification
• Agile Certifications
• PMP Certification or equivalent
• Security Certification